Refund policy

RETURNS & EXCHANGES

 

It is very important to me that my knits delight you and are truly worn instead of lying in the closet. If the colour turned out not as you expected, the garment did not suit you or you would like a different size, I am here to help, just get in touch. .

If you want to return something, please write me an email to ramune.juzikiene@gmail.com or contact via k.N.itty social network account (Facebook or Instagram).Please include your order number and the reason for your return. I will happily accept unworn, unwashed and unaltered merchandise in sellable condition with original labels attached. You can exchange or return the purchased product within 14 calendar days from the date of receiving delivery in Lithuania or within 30 calendar days in the European Union and other countries. Money refunded within 14 business days of you receiving the item. 

Exchanging or returning packages must be:

  • sent by registered mail to Ramunė Juzikienė, Eitminų str. 12-75, Vilnius LT-12111, mob. tel. +370 604 01 607;
  • or sent to OMNIVA parcel machine “Vilnius PC DOMUS PRO”, tel. +370 604 01 607.

k.N.itty k.N.itty has the right to not accept an item for exchange or return if it is used, damaged or unlabeled, has been manufactured or modified according to individual order, its return and exchange term has ended.

The delivery cost of exchanging or returning packages is paid by the buyer. Only the amount of money paid for the item is refunded. Shipping costs are not reimbursed.